Privacy Policy

Last Updated: September 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.graziemillecoffee.com (the "Site"). We are fully committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

Identity & Contact Details: Your name, billing address, shipping address, email address, and phone number. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Payment Information: We do not store credit card numbers on our servers. All financial transactions are processed securely through our payment gateway provider, Yoco. Yoco collects your payment card details independently according to their own privacy standards.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes: When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Processing your payment details through Yoco.
Arranging for shipping and delivery via The Courier Guy.
Providing you with invoices and/or order confirmations.
Communicating with you regarding your order or account.
Screening our orders for potential risk or fraud.

3.1 Sharing Your Personal Information

We share your Personal Information with trusted third-party operators to help us use your Personal Information as described above.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Online platform and hosted by : Wix.com
Payment Processing: We use Yoco to process all online transactions safely and securely.
Order Fulfillment: We share your name, delivery address, and contact number with The Courier Guy to ensure accurate door-to-door delivery of your parcels.
Analytics: We may use analytics tools to help us understand how our customers use the Site.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

3.2 Types of cookies

In general, the cookies which are initially placed on your Wix website may be categorized as essential cookies.

Take a look at the below to see which cookies we place on Wix sites:

Cookie Name

Purpose

Duration

Cookie Type

XSRF-TOKEN

Cookie for fraud detection of calls

Session

Essential

Security Cookie for Hive (legacy)

Session

Essential

svSession

Cookie for security, stability, and core site function

12 months

Essential

SSR-caching

Performance cookie for rendering

24 hours

Essential

TS*

Cookies for attack detection

Session

Essential

bSession

Used for system effectivenes measurement

24 hours

Essential

fedops.logger.sessionId

Tracking session errors and issues (resilience)

12 months

Essential

_wixAB3|*

Cookie for site experiments

6 months

Essential

server-session-bind

Cookie for API protection

Session

Essential

client-session-bind

Cookie for API protection

Session

Essential

oAuthState

Session cookie for identification

Session

Essential

wixSession

Cookie for security, stability, and core site function

12 months

Essential

sec-fetch-unsupported

Used to indicate browser limitations preventing the enabling of site security features

Session

Essential

4. Data Security

We take reasonable technical and organizational measures to secure your personal information against unauthorized access, loss, misuse, or alteration, as required under POPIA.

5. Your Rights Under POPIA

As a South African data subject, you have the right to:

Request access to the personal information we hold about you.
Request the correction or updating of any inaccurate or outdated personal information.
Object to the processing of your personal information or request its deletion, subject to legal or contractual retention requirements.
If you wish to exercise any of these rights, please contact us at the details listed below.
6. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Information Officer at:
Email: grazemillecoffee@gamil.com
Physical Address: 4 Gerhard Bekker Street, Cradock, Eastern Cape 5880
You also have the right to lodge a complaint with the South African Information Regulator at enquiries@inforegulator.org.za.

Privacy Policy

6. Contact Us